Privacy Policy

Last Updated: Jan 23, 2026

1. Introduction

Welcome to SysCurve Software (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (syscurve.com) and our products. If you have any questions or concerns about this policy, please contact us at support@syscurve.com.

2. Information We Collect

We collect personal information in the following ways:

• Information You Provide Directly: When you purchase a product, contact our support team, or otherwise communicate with us, you may provide personal information such as your name, email address, and billing information.
• Information Collected Automatically: When you visit our website, we collect certain information about your device and usage, such as IP address, browser type, operating system, pages visited, and timestamps. This data is collected via cookies and similar technologies.
• Information from our Payment Processor: We use Paddle as our payment processor and Merchant of Record. Paddle processes payment details on our behalf. We do not store or have access to your full credit card details.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process transactions: To fulfill orders and deliver license keys.
• To provide customer support: To respond to your inquiries and solve technical issues.
• To improve our website: To understand user behavior and improve site performance and usability.
• To send service emails: We may email order updates or respond to support inquiries.

4. Support Files and Diagnostics

To troubleshoot technical issues, we may request diagnostic information such as log files, screenshots, short screen recordings, or sample files. These are used only for support and quality verification. If a sample file is sensitive, we can provide an NDA or use a remote session where you control access. We delete support files on request after the case is closed.

5. Third-Party Services

We do not sell or rent your personal information. We may share it with trusted third parties who assist us in operating our website or servicing you, provided they keep it confidential.

• Paddle: Our payment processor and Merchant of Record. They process payments and handle sales tax.
• Google Analytics: We use Google Analytics to analyze traffic and user behavior. IP addresses are anonymized.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access a copy of your personal data.
• The right to rectify inaccurate information we hold about you.
• The right to erase your personal data.
• The right to restrict the processing of your data.
• The right to data portability.

To exercise any of these rights, please contact us at support@syscurve.com.

7. Data Security

We implement security measures to protect your personal information. Our website is protected by SSL (Secure Sockets Layer) technology.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a “Last Updated” date at the top of this page.