Refund Policy

We stand behind our software with a straightforward 30-day money-back guarantee to ensure your satisfaction.

Last Updated: Jan 23, 2026

Our Refund Promise

We offer a 30-day money-back guarantee if the software does not perform its core function as advertised and our support team cannot resolve the issue.

Before You Request a Refund

  • Try the free demo: Test the features and confirm the output meets your needs.
  • Contact support first: Email support@syscurve.com so we can troubleshoot and guide you.

Information Required to Validate a Refund

To confirm a technical issue, we may request:

  • Your order ID, product name, and version.
  • Windows version and Outlook version (if applicable).
  • A short screen recording showing the issue and steps taken.
  • Error screenshots and logs (if available).
  • A sample file for testing when possible. If data is sensitive, we can sign an NDA or use a remote session.

Format Limitations and Expected Behavior

Some file formats do not store the same structure or metadata. For example, MBOX does not preserve Outlook-only properties such as folder views, rules, categories, and certain flags. When converting PST to MBOX/EML/MSG or other formats, those elements cannot be carried over. This is expected behavior and not a software defect.

If a source file is corrupted, encrypted, or incomplete, results can vary. We strongly recommend validating with the demo before purchase.

Not Eligible for a Refund

  • Requests after the 30-day refund window.
  • Change of mind or no longer needing the software.
  • Issues caused by unsupported file formats, missing dependencies, or not meeting system requirements.
  • Expected format limitations (for example, PST properties that do not exist in MBOX).
  • Refusal to provide the requested diagnostics (screen recording, logs, or basic environment details).
  • The software has completed its core function successfully, and the request relates only to minor formatting differences or expected limitations.

How Refunds Are Processed

Once the issue is verified and eligibility is confirmed, we will issue a refund to the original payment method as quickly as possible.